As a professional bag making machine manufacturer, Chovyting not only offer high quality and cost effective machines but also deliver unbeatable services that will make our customers feel totally benefited. The services that we offer are shown as follows:
1. For any question from customers, we will give professional answer and product recommendation.
2. If needed, we can deliver bag samples and product catalogue to customers for free.
3. We are in favor of and suggest that customer can visit our factory. For those customers who are unable to visit our factory, we will send videos to them for further understanding about our company and products.
Our plastics machinery such as plastic bag making machine, film blowing machine, film laminator, bag hole puncher, etc. enjoy an one-year warranty. Under warranty, if accessories fail to work because of their own problems, we guarantee free replacement or maintenance. If parts failure is caused by customer’s incorrect operation, replacement and maintenance need to be paid.
We will deliver several free of charge quick-wear parts together with our bag making machines. Under warranty, the parts can be replaced for free, whereas, customers need to pay the charge if the parts are broken due to their incorrect operation or they are out of warranty. In addition, if the large main parts fail to work under warranty, we offer free maintenance service.
Product Installation and Debugging
If customers require us to appoint engineers to their place for installation and debugging, they should pay the fees for visa, board and lodging, flight and 60USD/day salary. Debugging work should be finished within a week. If our engineers fail to complete debugging within 7 days, the fees generated in following days will be paid by us.